If you are experiencing any problems with your video or audio, this may be due to your browser blocking third party cookies and permissions.

Please try the following solutions:

  • Please refresh the page
  • Please try incognito mode on Google Chrome
  • Please make sure your Google Chrome is up to date.

To update Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click Help
  4. Click About Google Chrome
  5. Check the page to see if you need to update your Google Chrome account

Other solutions to try:

  • Please try a different browser e.g. Microsoft Edge, Safari or Google Chrome
  • Please check in the URL bar that you have allowed all third party permissions
  • Please ensure you are not using a VPN or a strong company firewall


If your issue continues please email for support.